Privacy Policy

Skycrown Casino handles information that is needed to operate an online casino account and provide services safely. The information collected depends on how a player uses the website, the services requested and the checks that may be required before or during an account relationship. We aim to collect information that is relevant to these purposes and avoid using it in ways that are not connected with the services provided.

Account and contact information

When a player registers or updates an account, the site may handle details such as a name, date of birth, residential information, username, password, telephone details and email address. Account information is used to create and manage the player profile, provide access to casino features, respond to requests, send service messages and maintain accurate account records. Some details may also be used to confirm that an account belongs to the person using it.

Identity and verification information

For account safety, age checks, identity verification and anti-fraud controls, players may be asked to provide information or documents that confirm their identity, age or residential details. These may include identity documents, proof of address, information about the source of funds or other information relevant to account checks. Such information is used to help prevent impersonation, fraud, money laundering, underage gambling and other prohibited activity. Verification information is only used for legitimate operational, safety and compliance purposes.

Payment and transaction records

The site may handle records about deposits, withdrawals, wagers, account balances, payment methods, transaction dates and related payment communications. Payment information is used to process transactions, investigate failed or disputed payments, identify unusual activity, support account reconciliation and meet applicable record-keeping requirements. Payment processing may involve specialist payment providers, which may handle information under their own privacy terms.

Technical, device and usage information

When players visit or use the website, technical information may be collected automatically. This can include an IP address, browser type, device type, operating system, language settings, approximate location information, pages viewed, dates and times of access, referral information and information about interactions with the website. This data helps maintain website security, identify technical problems, understand general usage, improve performance and investigate suspected misuse.

Support and communications

If a player contacts support, the site may retain the message, account identifiers, verification information provided during the conversation and records of how the request was handled. These records help resolve questions, protect accounts, maintain service quality and provide a consistent response if the matter needs further review.

• To open, maintain and administer player accounts.
• To provide casino services and process account activity.
• To complete identity, age, security and anti-fraud checks.
• To process payments and investigate transaction issues.
• To provide customer support and respond to player requests.
• To maintain website functionality, security and reliability.
• To meet legal, regulatory and responsible gambling obligations that apply to the service.
• To communicate service updates, security notices and other account-related information.

Players may have rights and choices concerning the personal information held about them. These rights can depend on the nature of the request, the information involved and any duties that require records to be retained. Skycrown Casino will consider privacy requests in a reasonable manner and may need to verify the identity of the person making a request before providing information or changing an account.

How to make a request

To ask about personal information or exercise a data right, contact support@skycrown-casino.fun. Please explain the request clearly and include enough information for the relevant account or records to be identified. For security, additional information may be requested to confirm identity. This helps prevent information from being disclosed or changed without permission.

• Access: ask for confirmation about whether personal information is held and request a copy or summary of relevant information, subject to applicable restrictions.
• Correction: ask for inaccurate, incomplete or outdated account information to be corrected or updated.
• Deletion: ask for personal information to be deleted where there is no continuing reason to retain it. Deletion may not be possible for all records because some information must be kept for a period required by law or may be needed to resolve disputes, prevent fraud, protect security or establish legal rights.
• Marketing consent: withdraw consent to receive promotional marketing communications at any time by contacting support@skycrown-casino.fun. A player may also use an unsubscribe option included in a marketing message, where available.
• Information about use: ask questions about the general categories of information handled, the purposes for using it and the types of service providers that may receive it.

Withdrawing marketing consent will not normally affect essential service communications. Messages about account security, transactions, verification, changes to services or other important operational matters may still be sent when necessary. A request to delete an account is different from a request to stop marketing, and closing an account does not automatically remove every record connected with it.

Account closure and retention

Players may ask about closing their account through the available support process. After closure, information may be securely archived or deleted in line with operational requirements. Some records must be kept for a period required by law, even after an account is closed. Other records may need to be retained to complete transactions, handle complaints, prevent repeated fraud, demonstrate compliance or protect legal rights. When information is no longer required, reasonable steps are taken to securely delete it or remove identifying details.